I just downloaded the Melodyne Editor trial demo, and when I open it, either on its on or in my sound program (Mixcraft 4), it says I must activate trial mode, yet when I try to it says it "couldn't reach the myCelemony server." I have internet connection (hence I'm sending this to the forum), and I am on a PC Windows 7, 64-bit. Is it an internal problem, or something that I haven't set up?

Hello,

welcome to our forum. This could have been a temporary server dropout due to yesterday's maintenance services. Please try again and let us know, if you still can't connect to our server. Thanks.

Hi, I tried to connect to the server yesterday as well as today, and I'm still getting the same response.

I just registered to say that I'm experiencing the exact same problem on a mac with stable internet connection; I doubt the issue is computer specific.

Please do fix this soon. >_< I have school projects I need this for.

Hello guys,

I just checked with the team, we're not aware of any current server issues. All I can ask you is try again and let us know if the problem persists. Thank you.

Hi,

I don't know if this issue was sorted for the other users but I have been getting the same message today: "couldn't reach the myCelemony server"

I've checked the connection (I just downloaded the demo after all!) and it's constant. Clicking Try Again results in the same screen almost instantly.

Thanks

Still a problem, one month later.

Anyone care to respond?

Sorry, JayArgento,

we still can't reproduce the problem over here. Perhaps you could send us the exact day and time of the day when you have tried to connect to our server. Then we could check if we find something in our server log files.

Just got the Melodyne editor trial and am having the EXACT same problem.

I am guessing that this may be a firewall/access problem, not necessarily an external internet connection problem?

I am over at nectarineHorse Studio and was interested in trying this out after hearing about the DNA for so long now.. but this is a little frustrating.

Thanks for continuing to look into this.

Hello RichardTheLionHeart,

as suggested above, could you please let us know when exactly you have tried this? Thanks.

The last 2 days - evenings, Pacific standard time. Perhaps there is a platform issue not letting the 'link' occur? A spyware tool that doesn't allow for the connection? I am running Webroot Spysweeper and am running a PC/Vista 32 Bit (hey no bashing - it does me fine ;->).

Even though there are no warnings or spyware issues - there may be a block that the trial reads as not being able to connect...? Just an angle that may have been overlooked.

Thanks Team!

Richard

Richard,

I'm sorry for the inconvenience, but we need the exact time of one of your attempts. Add your DAW's name and version and, if possible, your IP address. Please send this info to support AT celemony DOT com with a reference to this thread. Thank you.