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alex42
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Post subject: Resuming cancelled update  Posted: Mon Jan 16, 2012 7:09 pm |
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Joined: Fri Sep 30, 2011 3:12 pm
Posts: 3
Melodyne assistant
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Hello,
When I started up Melodyne Assistant recently, it informed me that I can update to version 2.
I started downloading the new version but then changed my mind, deciding to do it a bit later, and cancelled the download. After that my attempts to manually check for updates (via File – Settings) always result in the following error message: “{ "errorMsg" = "generalSystemError"; "resultCode" = "1000"; }”.
Maybe I need to reset something?
Alex
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Claudio
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Post subject: Re: Resuming cancelled update Posted: Thu Jan 19, 2012 9:50 am |
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Joined: Mon Jul 11, 2005 11:19 pm
Posts: 6089
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Hello Alex,
I don't know if there is a single setting you could reset, but it should certainly help to completely remove Melodyne from your system and run the latest installer. Have you tried this yet?
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Claudio Dell'Aere
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Celemony Software
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alex42
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Post subject: Re: Resuming cancelled update Posted: Thu Jan 19, 2012 11:24 am |
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Joined: Fri Sep 30, 2011 3:12 pm
Posts: 3
Melodyne assistant
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H Claudio,
Do I download the trial version and then enter my serial number?
Alex
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Claudio
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Post subject: Re: Resuming cancelled update Posted: Fri Jan 20, 2012 7:00 pm |
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Joined: Mon Jul 11, 2005 11:19 pm
Posts: 6089
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The trial version? Why? I thought you wanted to update your version of Melodyne assistant? If you download the latest installer from your myCelemony account, you shouldn't have to enter your serial number anywhere.
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Claudio Dell'Aere
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Forum administrator
Celemony Software
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